> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.emailwiz.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What counts as an active contact?

Your Wiz plan is billed on **active contacts**, so it helps to know exactly what that means - especially if your bill looks higher than your subscriber count.

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## The three numbers on your Contacts page

![The Contacts page showing Total, Active, and Suppressed counts](https://storage.crisp.chat/users/helpdesk/website/-/5/b/e/f/5bef2745dfd6dc00/what-counts-as-an-active-conta_frt5fy.png)

- **Total contacts** - everyone in your account.

- **Active contacts** - everyone who *can* receive emails. This equals **Total minus Suppressed**, and it's the number your plan is billed on.

- **Suppressed contacts** - addresses that *can't* receive marketing emails: people who unsubscribed, were manually suppressed, or bounced.

In short: **Active = mailable = billable.**

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## Why active contacts can be more than your subscribers

"Mailable" is broader than "subscribed." An active contact might be subscribed, or simply not unsubscribed - for example, a customer who checked out but didn't tick the newsletter box. They still count as active because they *can* be emailed (subject to the rules for your country).

So your active-contact number - and your bill - can be higher than the number of people who opted into your newsletter.

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## Where billing shows this

Your **Brand & Settings → Plan & billing** page shows your plan, your current **Active contacts** count and tier, and your next billing date.

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## Reducing your active-contact count

If a contact is suppressed, they no longer count as active. You can manage this from **Contacts → Manage contacts** - see *Suppressing & unsubscribing contacts* for how, and note that once you un-suppress someone there's a 90-day wait before they can be suppressed again.