> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.emailwiz.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Turning flows and emails on or off

You control what sends at two levels: whole flows, and the individual emails inside them. Turning something off never deletes it - designs, timing, and stats are all kept, and you can switch it back on any time.

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## Turning a whole flow on or off

On **Wiz → Flows & pop-up**, every flow has a **toggle**. Switch it off and the flow stops sending and moves to the **Disabled flows** section at the bottom of the page; switch it back on there to resume. The **⋯** menu's **Turn off** does the same thing, and inside the [flow builder](#) you'll find it as the **Deactivate flow** button.

The pop-up has its own toggle on the same page.

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## Turning a single email on or off

Each email inside a flow can be switched individually, without affecting the rest of the flow:

1. Open the flow in the builder (**⋯ → Edit flow**).

2. Find the email's **Send Email** node and flip its toggle.

3. Click **Save**.

![Email badges and flow counts on the Flows page](https://storage.crisp.chat/users/helpdesk/website/-/5/b/e/f/5bef2745dfd6dc00/turning-emails-on-off1-email-b_1l7xgny.png)

Back on the Flows page, the email's badge changes from green **Active** to orange **Disabled**, and the flow's count updates - for example, a Welcome flow with three emails drops from *3/3* to *2/3*.

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## What the badges and counts mean

| Badge | Meaning |
|---|---|
| **Active** (green) | The email is on and sending |
| **Disabled** (orange) | You've turned this email off; it won't send |

The **"N/M"** count on each flow (for example, *2/3*) tells you how many of that flow's emails are currently active out of the total.

|| Turning an email off only affects that one email. The rest of the flow keeps running normally.

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## Common questions

**Does turning off an email delete it?**

No. It just stops sending. Turn it back on any time - its design, timing, and stats are preserved. (Deleting is separate: the node's **⋯ → Delete** in the builder removes it for good.)

**Does turning off a flow delete my edits?**

No - the flow moves to **Disabled flows** with everything intact, ready to re-enable.

**Can I turn off a pop-up step?**

The pop-up's toggle on the Flows page controls the whole pop-up; its steps are managed in the pop-up editor - see [How the pop-up works](#).