> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.emailwiz.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Switching or disconnecting your domain

Once your sending domain is connected and verified, you can change it any time - for example, if you're rebranding, moving to a new domain, or you set up the wrong one. This article shows how.

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## When your domain is connected

Go to **Brand & Settings → Sender info**. When a domain is fully set up, the **Sender** section shows a green **Connected** badge, along with your Root Domain, Sender domain, and sending addresses.

To change or remove it, click **Disconnect custom domain** in the top-right of the Root Domain row.

![The Sender info page with a connected domain and the Disconnect custom domain link](https://storage.crisp.chat/users/helpdesk/website/-/5/b/e/f/5bef2745dfd6dc00/switching-or-disconnecting-dom_1ute3cs.png)

||| **Disconnecting stops sending from your own domain.** After you disconnect, Wiz falls back to sending from the shared domain until you connect and verify a new one. Reconnecting a domain means adding DNS records again, so only disconnect when you're ready to make the change.

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## Connecting a different domain

After disconnecting, set up the new domain the same way you did the first:

1. On **Sender info**, use **Setup Domain**.

2. Enter your new domain and add the DNS records at your domain provider.

3. Tick **I've added these records** and click **Verify Records**.

For the full step-by-step, see [Connecting your domain](#).

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## Common questions

**Do I lose anything by disconnecting?**

Your flows, campaigns, and contacts are unaffected - disconnecting only changes which domain your emails send from. Wiz keeps sending from the shared domain in the meantime.

**Can I switch back to the shared domain and not connect a new one?**

Yes. Disconnecting your custom domain returns you to the shared domain. Keep in mind that sending campaigns requires a connected domain.

**Will my new domain need DNS records again?**

Yes. Each domain has to be verified with its own DNS records, so connecting a new one repeats the setup process.