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# Suppressing & unsubscribing contacts

From **Manage contacts**, each contact has a **⋯ menu** with actions for changing their status. The actions you see depend on the contact's current status, and a couple of important rules apply. Here's what each action does and when it's available.

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## Suppress vs. unsubscribe - what's the difference?

- **Suppress** - you (the admin) mark a contact as unmailable. Suppressed contacts don't receive marketing email and don't count toward your active contacts. You can reverse this by **unsuppressing** them (within the rules below).

- **Unsubscribe** - the contact is opted out of marketing. This reflects the contact's own choice, and **you can't undo it for them** - only the contact can resubscribe, from your website.

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## Actions by status

The ⋯ menu changes depending on where the contact sits.

### Subscribed contact

![The menu on a Subscribed contact](https://storage.crisp.chat/users/helpdesk/website/-/5/b/e/f/5bef2745dfd6dc00/suppressing-and-unsubscribing1_1x45v0s.png)

- **Suppress** - stop emailing them without recording an opt-out.

- **Unsubscribe** - opt them out of marketing.

### Not subscribed contact

![The menu on a Not subscribed contact](https://storage.crisp.chat/users/helpdesk/website/-/5/b/e/f/5bef2745dfd6dc00/suppressing-and-unsubscribing2_2zxhct.png)

- **Suppress**

- **Subscribe** - this is the only segment with a Subscribe action, moving the contact into your subscribed audience.

- **Unsubscribe**

### Suppressed contact

![The menu on a Suppressed contact](https://storage.crisp.chat/users/helpdesk/website/-/5/b/e/f/5bef2745dfd6dc00/suppressing-and-unsubscribing3_1u2rjbo.png)

- **Unsuppress** - make them mailable again (see the 90-day rule below).

- **Unsubscribe**

### Unsubscribed contact

An unsubscribed contact has **no ⋯ menu at all**. Unsubscribing is the contact's own decision, so there's nothing to change from your side. If they want back in, they need to **resubscribe on your website** - you can't re-subscribe them for them.

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## The 90-day rule after unsuppressing

|| **Once you unsuppress a contact, you can't suppress them again for 90 days.**

Keep this in mind before unsuppressing someone: if you change your mind shortly after, you'll have to wait out the cooldown before you can suppress them again.

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## Common questions

**Can I re-subscribe someone who unsubscribed?**

No. Only the contact can opt back in, and they do it from your website. Admins can't reverse an unsubscribe.

**What happens to a suppressed contact?**

They stop receiving marketing email. Unsuppressing them makes them mailable again, subject to the 90-day rule above.

**Where do these statuses show up?**

In **Manage contacts**, filtered by segment - see [Contact segments & statuses](#).