> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Sender name, email & reply-to

The **sender name** is what shows up in your customers' inbox as the "From" - usually your store name. Along with your sender email and reply-to address, it's set in **Brand & Settings → Sender info**.

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## Where to change it

Go to **Brand & Settings → Sender info** and find the **Sender** card:

- **Sender name** - the name recipients see in their inbox. Edit it and save.

- **Sender email address** - the address your emails come from. This depends on your sending domain (see below).

- **Reply-to email address** - where customer replies go. Set this to an inbox you actually monitor.

Edit the fields and save; changes apply to your flow and campaign emails going forward.

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## Which sender address can you use?

Your sender email comes from your sending domain, and you have two options:

- **Shared Wiz domain** - the default when you start. Your emails send from the shared Wiz domain (`email-wiz.com`), so no setup is needed.

- **Your own custom domain** - once you connect your domain, emails send from it instead. By default the sender address is `contact@yourdomain.com` (see [Connecting your domain](#)).

|| **You can't send from a Gmail box or a personal email address.** The sender has to be either the shared Wiz domain or a custom domain you've connected and verified. This is what keeps your emails authenticated and out of spam.

Want a sender address other than `contact@yourdomain.com` - say `hello@yourdomain.com` or `name@yourdomain.com`? **Get in touch with our team** and we'll set up the profile you'd like.

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## Need a change beyond these fields?

If you want to change something that isn't editable on the Sender info page, **get in touch with our team** and we'll see if it's possible.

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## Common questions

**How do I change the name customers see in their inbox?**

Edit the **Sender name** in Brand & Settings → Sender info.

**How do I send from my own domain instead of email-wiz.com?**

Connect a custom domain - see [Connecting your domain](#). Once it's verified, your emails send from `contact@yourdomain.com` by default.

**Can I send from my Gmail or a personal email address?**

No. The sender has to be the shared Wiz domain or a custom domain you've connected and verified - personal inboxes like Gmail can't be used as the sender.

**Can I use a different address than contact@yourdomain.com?**

Yes - get in touch with our team and we can set up a different profile, like `name@yourdomain.com`.

**Where do replies go?**

To whatever you set as the **Reply-to email address**. Use a monitored inbox so you don't miss customer replies.