> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.emailwiz.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Refunds

For any questions related to refunds, please **reach out to our team** through email or chat.

We've never had a customer leave unsatisfied, and we'll be keen to resolve any situation - so don't hesitate to get in touch.

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## Common questions

**How do I request a refund?**

Contact our team via chat or email with your store details and what happened, and we'll take care of it.

**How long does it take?**

Reach out and our team will walk you through it and resolve it as quickly as possible.