> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.emailwiz.ai/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Plans & billing Your plan and billing details live in **Brand & Settings → Plan & billing**. This article explains what you'll see there and how Wiz bills you. --- ## What's on the Plan & billing page Go to **Brand & Settings → Plan & billing**. Under **Your subscription** you'll see: - **Active contacts** - your current number of active contacts, and the tier it puts you in. - **Your plan** - Pro or AI Agency, its status, and the date it next **renews** (your next billing date). - **Manage plan** - change your plan, or switch between monthly and quarterly billing. - **View the pricing scale** - the full price list for every tier. --- ## The plans Wiz has **two plans**, both priced by your number of **active contacts** (all your Shopify customers who haven't unsubscribed): - **Pro** - Self-service with AI features - you create and send with Wiz's tools. Includes branded flows built and launched for you, the AI campaign builder and drag-and-drop editor, gamified pop-ups, and chat support. - **AI Agency** - Wiz plans, writes and sends your emails. You just approve. Includes everything in Pro, plus a deep brand knowledge center, a monthly campaign calendar planned for you, every email written and designed on-brand, ongoing optimization of what works, and priority support. Both plans start with the same **7-day free trial**. You choose your plan on the first screen when you install Wiz. --- ## Prices Pro **starts at $29/mo** and AI Agency at **$99/mo**, for up to 2,000 active contacts. As your list grows or shrinks, **your price moves to the matching tier automatically**. Only **active** contacts count. Suppressed contacts (unsubscribed, bounced, or manually suppressed) are not billable, which is why your active-contact number can differ from your total contact count. For the full breakdown, see [What counts as an active contact?](#). Here's the full monthly scale: | Active contacts (up to) | Pro | AI Agency | |---|---|---| | 2,000 | $29 | $99 | | 2,500 | $44 | $129 | | 3,000 | $50 | $149 | | 3,500 | $56 | $179 | | 4,000 | $63 | $199 | | 4,500 | $75 | $229 | | 5,000 | $80 | $249 | | 5,500 | $90 | $279 | | 6,000 | $100 | $299 | | 6,500 | $106 | $305 | | 7,000 | $113 | $312 | | 9,000 | $127 | $326 | | 10,000 | $132 | $331 | | 10,500 | $150 | $349 | | 11,000 | $163 | $362 | | 11,500 | $169 | $368 | | 12,000 | $175 | $374 | | 12,500 | $188 | $387 | | 13,000 | $200 | $399 | | 13,500 | $206 | $405 | | 15,000 | $207 | $406 | | 16,000 | $228 | $427 | | 17,000 | $240 | $439 | | 18,500 | $253 | $452 | | 20,000 | $265 | $464 | | 21,500 | $270 | $669 | | 23,500 | $276 | $675 | | 25,000 | $282 | $681 | | 26,000 | $288 | $687 | | 27,000 | $319 | $718 | | 28,000 | $325 | $724 | | 29,000 | $331 | $730 | | 30,000 | $338 | $737 | | 31,000 | $344 | $743 | | 32,000 | $350 | $749 | | 35,000 | $356 | $755 | | 37,500 | $363 | $762 | | 40,000 | $375 | $774 | | 45,000 | $388 | $787 | | 50,000 | $413 | $812 | | 55,000 | $450 | $949 | | 60,000 | $500 | $999 | | 65,000 | $550 | $1,049 | | 70,000 | $600 | $1,099 | | 75,000 | $650 | $1,149 | | 80,000 | $700 | $1,199 | | 85,000 | $750 | $1,249 | | 90,000 | $800 | $1,299 | | 95,000 | $850 | $1,349 | | 100,000 | $900 | $1,399 | | 105,000 | $988 | $1,787 | | 110,000 | $1,040 | $1,839 | | 115,000 | $1,092 | $1,891 | | 120,000 | $1,144 | $1,943 | | 125,000 | $1,196 | $1,995 | | 130,000 | $1,248 | $2,047 | | 135,000 | $1,300 | $2,099 | | 140,000 | $1,352 | $2,151 | | 145,000 | $1,404 | $2,203 | | 150,000 | $1,456 | $2,255 | | 160,000 | $1,700 | $2,699 | | 170,000 | $1,850 | $2,849 | | 180,000 | $2,000 | $2,999 | | 190,000 | $2,000 | $2,999 | **More than 190,000 active contacts?** The self-serve scale tops out at 190,000 - get in touch with our team and we'll sort out the right plan for you. See the full, up-to-date scale on the [pricing page](https://www.emailwiz.ai/pricing) or via the **pricing scale** link on your Plan & billing page. --- ## Monthly or quarterly billing - **Pay monthly** - billed every 30 days. - **Pay quarterly (save 30%)** - you prepay 3 months at 30% off: the monthly price × 3 × 0.7 (the monthly price × 2.1), covering exactly **90 days**. Your renewal date is 90 days after the period starts and **never moves**. At renewal, your plan renews at the tier and plan you're on at that time. Whichever you choose, your **AI credits reset every 30 days**. --- ## Changing your plan You can change your plan, or switch between monthly and quarterly, at any time from **Brand & Settings → Plan & billing → Manage plan**. ![The Manage plan and Upgrade buttons on the Plan & billing page](https://www.emailwiz.ai/help-center/plans-billing-manage-plan.png) - **Upgrades take effect right away** - moving to a higher tier, to AI Agency, or from monthly to quarterly. - **Downgrades take effect from your next billing cycle** - moving to a lower tier or plan, or from quarterly back to monthly. There's no refund for the current period; only your next renewal changes. On quarterly billing, a mid-period change is charged pro rata and your renewal date stays the same: - **Switching from monthly to quarterly** - the unused part of your current month is subtracted: what you paid × days left ÷ 30. - **Upgrading during a quarterly period** (a higher tier, or Pro → AI Agency) - you pay the price difference × days left ÷ 30 × 0.7, compared with the highest price you've already paid this period, so you're never charged twice for the same tier. --- ## The Shopify spending cap When you start, Shopify asks you to approve a **maximum spending cap**. It's **a ceiling, not your bill** - it lets Wiz move your plan up or down without interrupting your emails. **Your actual charge always matches your plan, your billing period, and your active contacts.** - **Monthly billing** - a **$3,000** cap. - **Quarterly billing** - a **$6,000** cap. If you switch from monthly to quarterly, Shopify asks you to approve it then. It stays approved if you go back to monthly. --- ## Common questions **Why is my Active Contacts number different from my subscriber count?** Active contacts include everyone mailable, not only subscribers. See [What counts as an active contact?](#). **Was I charged the full spending cap?** No - see the section above. The cap is only a ceiling, not your charge. **When is my next bill?** Your Plan & billing page always shows your next billing date, next to your plan. **How do I change my plan?** Go to **Brand & Settings → Plan & billing** and click **Manage plan**. Within a plan, your tier follows your active contacts automatically. **Is there a free plan?** There's no free plan, but both plans have a **7-day free trial**. Wiz is free on Shopify development stores.