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> Use this file to discover available pages before exploring further.
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# Domain setup incomplete or not verifying

If you started connecting your own sending domain but didn't finish - or verification isn't passing - your domain will show as **Incomplete** on the Sender info page. This article explains what that state means and how to get past it. (For the full walkthrough, see [Connecting your domain](#).)

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## What "Incomplete" means

Go to **Brand & Settings → Sender info**. If setup was left partway through, the **Sender** section shows a red **Incomplete** badge with a note explaining that the DNS setup was never finished, so the domain can't send emails yet. You'll see two actions:

- **Continue setup** - pick up where you left off and finish verifying the domain.

- **Disconnect** - drop this domain and start over with a different one.

![The Sender info page showing an incomplete domain with Continue setup and Disconnect options](https://storage.crisp.chat/users/helpdesk/website/-/5/b/e/f/5bef2745dfd6dc00/domain-not-verifying1-incomple_5spima.png)

|| **Your emails keep sending.** While a domain is incomplete, Wiz continues sending safely from the shared domain - nothing breaks and no emails are lost. You can finish the setup whenever you're ready.

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## If "Verify Records" doesn't pass

Verification checks that the DNS records you added match what Wiz expects. If it doesn't pass on the first try, work through these:

1. **Give it time.** DNS changes don't take effect instantly. Propagation can take anywhere from a few minutes to a few hours. Wait a little, then click **Continue setup** and press **Verify Records** again.

2. **Check where you added the records.** They must be added at your **DNS provider** (GoDaddy, Namecheap, Cloudflare, etc.) - not inside Shopify.

3. **Check the values.** Every record - the **3 DKIM records** and the **1 DMARC record** - has to be copied exactly, with no extra spaces or missing characters. Even a small typo will keep verification from passing.

4. **Confirm all records are present.** Verification only passes once every required record is in place at your provider.

If it still won't verify after you've waited and double-checked, the in-app live chat can help.

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## Starting over with a different domain

If you'd rather use a different domain, click **Disconnect** on the incomplete domain. That clears it out so you can begin a fresh setup. Then follow [Connecting your domain](#) from the start with the new domain.

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## Common questions

**How long should I wait before retrying?**

There's no fixed time - DNS propagation varies by provider. A few minutes is often enough, but it can take a few hours. If it hasn't passed after a couple of hours, recheck your records.

**Will my customers stop getting emails while this is incomplete?**

No. Wiz keeps sending from the shared domain until your own domain is verified, so your flows keep running normally.

**Can I leave it incomplete indefinitely?**

Yes, but connecting your own domain is recommended for deliverability, and it's required before you can send campaigns. See [Connecting your domain](#).