> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Do I need to turn off Shopify's own emails?

It depends on **which** Shopify emails you mean - and the answer is different for each. There are two very different kinds, so start by identifying which one you're asking about.

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## 1. Shopify's marketing & recovery emails → safe to turn off

If you mean Shopify's own **automated marketing flows and abandoned-checkout recovery emails** (in the Shopify Email / Marketing app), it's **safe to turn those off** when you use Wiz. Wiz covers this for you, so turning them off prevents your customers from getting **duplicate** marketing emails.

## 2. Transactional emails → leave these on

If you mean Shopify's **transactional emails** - order confirmations, shipping updates, etc. (in **Settings → Notifications**) - **do not turn these off.**

Wiz handles the **marketing** side of email, not the **transactional** side. Those Shopify notifications should keep running so your customers still get their order and shipping updates.

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## Quick reference

| Shopify email type | Where it lives | With Wiz |
|---|---|---|
| Marketing flows, checkout recovery | Shopify Email / Marketing app | Safe to turn off (Wiz covers it) |
| Order confirmation, shipping updates | Settings → Notifications | **Keep on** - Wiz doesn't replace these |

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## Common questions

**Will my customers get double emails if I don't turn Shopify's marketing off?**

They can, yes - if both Shopify and Wiz are sending marketing/recovery emails. Turning off Shopify's marketing side avoids the overlap.

**If I turn off Shopify emails, will order confirmations stop?**

Only if you turn off the wrong ones. Leave the **transactional** notifications (Settings → Notifications) on - Wiz does not send those.