> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.emailwiz.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Canceling your subscription

To cancel your subscription, simply **uninstall the Wiz app** from your Shopify admin. Once the app is uninstalled, **no further charges will be applied.**

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## How to uninstall

1. In your Shopify admin, go to **Settings → Apps and sales channels** (or **Apps**).

2. Find **Wiz** in your list of installed apps.

3. Click **Delete** / **Uninstall**.

That's it - your subscription ends and billing stops.

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## Common questions

**Will I be charged after I uninstall?**

No. Uninstalling the app cancels your subscription and stops any further charges.

**What happens to my contacts and emails?**

Your contacts live natively in Shopify, so they remain in your Shopify account. If you have questions about your data or want help before canceling, reach out to our team - we're happy to help.

**Have a billing question instead of canceling?**

If something looks off with a charge, contact us first - see [Refunds](#) - we'll gladly sort it out.